Q. I found my Standard, but I can't download it
Answer
This usually occurs when your browser opens PDFs in a new browser window instead of in Adobe Acrobat.
The resource that this most frequently impacts are the Australian Standards.
Downloaded standards need to be opened in Adobe Acrobat. (They need a plug-in to work, called FileOpen.) If the PDF file tries to open in the browser, it won't open and you receive an error message.
Which browser are you using today?
In Chrome, you may see the following error message:
You can change your Chrome settings so that it automatically opens PDFs in Adobe Acrobat:
1. Click the 'three dots' menu in the top right corner of Chrome:
2. Select 'Settings' from the dropdown menu:
3. Select 'Privacy and Security':
4. Select 'Site Settings':
5. Under 'Content', select 'Additional Content Settings':
6. Select 'PDF Documents':
7. Select 'Download PDFs':
PDFs downloaded in Chrome will now automatically open in Adobe Acrobat.
If you have any questions on accessing standards, please contact the library.
In Edge, you may see the following error message:
You can change your Edge settings so that it automatically opens PDFs in Adobe Acrobat:
1. Click the 'three dots' menu in the top right corner of Edge:
2. Select 'Settings' from the dropdown menu (almost at the bottom):
3. Select 'Cookies and site permissions':
4. Under 'Site Permissions' and then 'All Permissions' select 'PDF documents' (You can also do a search in the search settings for PDF documents):
7. Select 'Always download PDF files':
PDFs downloaded in Edge will now automatically open in Adobe Acrobat.
If you have any questions or if this didn't solve the problem please contact the library.